Support

Customer Service Team - Advice, Guidance & Support

Adande prides itself on its Customer Service and our friendly Team is at your service to provide assistance and support.

E-mail: cst@adande.com

 

Reference Guides and Manuals Servicing and Warranty Video Guides

Top Tips from our Service Team

In the first instance, it's recommended that you follow these Top Tips from our Service Team...

  • Clean the heated seal on a weekly or daily basis if required with a solution of warm water and mild detergent. The insulated container can be totally removed from the drawer for deep cleaning. Clean the insulated container with an anti-bacterial cleanser
  • Brush any loose dirt from the condenser situated inside at the back left of the drawer
  • Do Not pressure wash
  • Check mains lead is plugged in both ends
  • Check daisy chain is plugged in both ends
  • Check unit is at correct set point
  • Check unit is set in hold or blast chill mode (BC only)
  • Check correct insulated container in the correct unit (matchbox only)
  • Check controller is not locked
  • Do not overfill the drawers
  • Use Adande approved engineers only.

Service

Telephone: +44 (0) 844 376 0023 Option 1 (24hr)
Fax: +44 (0)1502 533794
E-mail: service@adande.com

Parts & Technical Support

Telephone: +44 (0) 844 376 0023 Option 2
Fax: +44 (0)1502 533794
E-mail: service@adande.com
(8.30am-5.00pm, Mon-Fri)