Support

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Customer Service Team - Advice, Guidance & Support

Adande prides itself on its Customer Service and our friendly Team is at your service to provide assistance and support.

E-mail: cst@adande.com

    Service

    Telephone: +44 (0) 844 376 0023 Option 1 (24hr)
    Fax: +44 (0)1502 533794
    E-mail: service@adande.com

    Parts & Technical Support

    Telephone: +44 (0) 844 376 0023 Option 2
    Fax: +44 (0)1502 533794
    E-mail: service@adande.com
    (8.30am-5.00pm, Mon-Fri)

    Top Tips from our Service Team

    In the first instance, it's recommended that you follow these Top Tips from our Service Team...

    • Clean the heated seal on a weekly or daily basis if required with a solution of warm water and mild detergent. The insulated container can be totally removed from the drawer for deep cleaning. Clean the insulated container with an anti-bacterial cleanser
    • Brush any loose dirt from the condenser situated inside at the back left of the drawer
    • Do Not¬†pressure wash
    • Check mains lead is plugged in both ends
    • Check daisy chain is plugged in both ends
    • Check unit is at correct set point
    • Check unit is set in hold or blast chill mode (BC only)
    • Check correct insulated container in the correct unit (matchbox only)
    • Check controller is not locked
    • Do not overfill the drawers
    • Use Adande approved engineers only.